Customers don’t need performative empathy

Zeina Muna 3/2/26 Zeina Muna 3/2/26

Customers don’t need performative empathy

Delight > being polite.

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Get off your damn phone and be old-fashioned vintage human

Zeina Muna 1/1/26 Zeina Muna 1/1/26

Get off your damn phone and be old-fashioned vintage human

How to be a thought leader in the world of AI

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What Taylor Swift Taught Me About mid-funnel customer engagement

Zeina Muna 10/6/25 Zeina Muna 10/6/25

What Taylor Swift Taught Me About mid-funnel customer engagement

On the importance of onboarding

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Be a legend to your team.

Zeina Muna 9/11/25 Zeina Muna 9/11/25

Be a legend to your team.

How to manage an employee going through hard personal stuff

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It happened. Customers don’t hate talking to AI anymore.

Zeina Muna 7/30/25 Zeina Muna 7/30/25

It happened. Customers don’t hate talking to AI anymore.

How to scale your support team with AI

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